Purchase Process: Step by Step

Purchase Process

Step-by-Step Guide

1

Choose vignette type

Decide on the appropriate vignette type based on your trip duration: 10-day, 2-month or annual vignette. Also consider whether you will be using special toll sections.

2

Prepare vehicle details

Have your vehicle number plate ready. For foreign number plates: make sure you know the complete number plate, including the country code.

3

Choose purchase channel

Choose between online purchase (recommended) or in-person purchase. Online purchases are faster and more convenient – the vignette is valid immediately after purchase.

4

Complete online purchase

Visit asfinag.at or an authorised retailer. Enter your number plate, select the vignette type and pay by credit card or other accepted payment methods.

5

Receive confirmation

After purchase you will receive a confirmation email. Keep this – it serves as proof of your vignette. Registration in the ASFINAG system is automatic.

6

Check validity

Check the validity of your vignette on the ASFINAG website. Enter your number plate and check that the vignette is correctly registered.

7

Start your journey

Your vignette is valid immediately. You can now use all toll motorways and expressways in Austria. Remember special toll sections that must be paid separately.

8

When changing number plates

If you change your number plate, you must have the vignette transferred. This is free of charge via the ASFINAG website. Complete the transfer before travelling.

Checklist Before Travelling

Common Problems and Solutions

Vignette not in system

Wait 15-30 minutes after purchase. If the vignette still does not appear, contact ASFINAG customer service.

Wrong number plate entered

Contact customer service immediately. A correction is usually possible if the vignette has not yet been used.

Payment failed

Try a different payment method or purchase the vignette in person at a petrol station.

Vignette expired

Purchase a new vignette immediately before using the motorway. An expired vignette is not valid toll payment.

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